Blog | Valeriya Zakharova | Naturopathy

Terms and Conditions for Naturopathic Services

1. Scope of Services

1.1. Valeriya Zakharova Naturopathy (hereinafter referred to as "the Practitioner") offers naturopathic services designed to support clients in achieving optimal health through individualised, holistic care.
1.2. Services may include, but are not limited to: consultations, health assessments, nutritional and lifestyle recommendations, dietary therapy, herbal and nutritional supplementation, and mind-body support.

2. Client Responsibilities

2.1. Clients agree to provide accurate, up-to-date, and complete information regarding their health history, medications, treatments, and lifestyle to allow the Practitioner to create appropriate recommendations.
2.2. Clients understand that naturopathic care is not a substitute for emergency care, medical diagnosis, or conventional treatment, and they are advised to maintain contact with their GP or medical specialists as needed.
2.3. Clients are expected to engage actively with their treatment plan. This includes:

Following dietary and lifestyle recommendations to the best of their ability
Taking supplements as prescribed
Using common sense and listening to their body
Communicating any concerns or reactions in a timely manner

2.4. Clients agree to avoid using search engines or AI tools (e.g. Google, ChatGPT) for self-diagnosis, treatment decisions, or adjusting protocols without consultation. Information sourced online may be incorrect or unsafe, and following it may compromise your results. Always seek clarification with the Practitioner directly.

3. Appointment Booking and Payment

3.1. All appointments must be booked in advance.
3.2. Full payment is required at least 24 hours prior to your appointment.
3.3. Accepted payment methods include credit card, debit card, and PayPal.
3.4. Failure to finalise payment on time will result in automatic cancellation of the appointment.

4. Cancellation, Rescheduling & No Refund Policy

4.1. Appointments may be rescheduled or cancelled up to 24 hours prior to the scheduled time.
4.2. Cancellations with less than 24 hours’ notice are non-refundable, and the session will be forfeited.
4.3. No refunds will be provided for missed appointments, change-of-mind cancellations, or lack of commitment to the treatment plan.
4.4. Rescheduling within 24 hours may incur a rebooking fee.
4.5. Clients who fail to attend appointments (“no-shows”) will not be refunded. Repeated no-shows may result in services being declined or future bookings requiring non-refundable prepayment.
4.6. In the rare case that the Practitioner must cancel or reschedule, you will be offered an alternative appointment time or a full refund.
4.7. If a client cancels an appointment with less than 24 hours’ notice, the fee for their next visit will increase by 50% (standard consultation $210 + 50% = $315).

5. Late Arrivals

5.1. Clients arriving 10 minutes late may receive a shortened session or be required to reschedule.
5.2. Late arrivals do not qualify for time extensions or fee reductions.
5.3. Clients arriving more than 15 minutes late will have their appointment cancelled automatically with no refund.

6. Refund Policy

6.1. No refunds are offered for services that have already commenced, including partially used packages.
6.2. By booking, you acknowledge and agree to commit to the process and accept responsibility for your engagement and actions.
6.3. Refunds will not be issued for failure to achieve results if recommendations were not followed or appointments not attended.

6.4 Refunds will not be issued for "change of mind" once the appointment has been paid for but not attended.

7. Client Commitment & Results

7.1. Naturopathic care is a collaborative process. The Practitioner provides guidance, education, and individualised protocols — clients are responsible for taking action on recommendations and making consistent efforts between appointments.
7.2. Optimal results are most commonly achieved by clients who commit to at least three or more appointments, maintain open communication, and follow the suggested treatment plan with dedication.

8. Communication Between Appointments

8.1. Clients on active packages may email short, relevant questions for clarification between sessions.
8.2. Complex or new health issues must be discussed during a booked session.
8.3. The Practitioner does not provide emergency medical advice or crisis support.

9. Confidentiality & Privacy

9.1. All personal information shared during consultations will remain confidential in line with Australian privacy laws.
9.2. No information will be disclosed to third parties without written consent, unless legally required.

10. Limitation of Liability

10.1. Clients acknowledge that results from naturopathic care are not guaranteed and vary depending on many factors, including personal health history, compliance, and lifestyle.
10.2. The Practitioner is not liable for any adverse effects, injuries, or complications resulting from failure to follow advice, misuse of supplements, or implementation of third-party health recommendations.

11. Termination of Services

11.1. The Practitioner reserves the right to discontinue care at any time, especially in cases of:

Repeated non-attendance
Inappropriate behaviour
Non-compliance with recommendations
Unsafe self-management without professional input

11.2. Clients may also choose to cease care at any time with written notice. However, unused appointments are non-refundable.

12. Governing Law

12.1. These terms are governed by the laws and professional standards outlined under the National Regulation and Accreditation Scheme (NRAS), under the Australian Health Practitioner Regulation Agency (AHPRA) and relevant health complaints legislation.

13. Updates to Terms

13.1. The Practitioner reserves the right to update these terms and conditions at any time. Changes will be published on the official website or communicated via email where applicable.

14. Contact

Questions or concerns can be directed to:
info@valtality.com.au

15. Thyroid Blood Test Decoded – Online Course Terms

15.1 Course Access & Delivery
The “Thyroid Blood Test Decoded” course (the “Course”) is delivered as pre‑recorded online learning accessible via digital platform. Access will be granted upon successful payment of the Course fee.

15.2 Use of Materials
All Course materials, including videos, PDFs, quizzes, and resources, are provided for personal educational purposes only. You may not copy, reproduce, distribute, sell, license, modify, or create derivative works from any Course content without express written permission from VZ Naturopathy Pty Ltd (the “Provider”).

15.3 No Medical Advice
The Course is educational in nature and does not constitute medical advice. The content is not intended to diagnose, treat, cure, or prevent any disease. You should consult a qualified healthcare practitioner before making any health decisions.

15.4 Results May Vary
Individual outcomes are not guaranteed. You acknowledge that results depend on personal health circumstances, lifestyle, and other factors beyond the Provider’s control. The Provider does not claim or guarantee specific outcomes.

15.5 Course Duration & Access
Access is provided for the duration specified at the time of purchase. Unless otherwise stated, access is non‑transferable and expires at the end of the course period.

15.6 Refund Policy
Due to the digital nature of the Course, all sales are final once access has been granted. No refunds will be issued for digital products or access already provided, except as required by Australian Consumer Law.

15.7 Intellectual Property
All intellectual property related to the Course remains the sole property of the Provider. You agree not to share login credentials or course content with third parties.

15.8 Privacy & Data
By enrolling, you consent to the collection and use of personal data as described in the Provider’s Privacy Policy.

16. Tarot & Psychic Reading Services Terms

16.1 Service Nature
Tarot readings, astrology guidance, numerology readings, psychic insights, and related services (collectively “Readings”) are provided for guidance, reflection, and entertainment purposes only. Readings are not a substitute for professional medical, legal, financial, or mental health advice.

16.2 No Guarantee of Outcome
You acknowledge that Readings are interpretive in nature and do not guarantee outcomes, predictions, or specific results. The Provider offers insights based on intuition and symbolic interpretation, and these should be considered subjective.

16.3 Client Responsibility
Decisions made as a result of a Reading are solely your responsibility. You agree not to hold the Provider liable for any actions, decisions, or outcomes resulting from a Reading.

16.4 Confidentiality
Readings are confidential. The Provider will not disclose personal information discussed during a session except as required by law. You consent to reasonable record‑keeping for service quality and administrative purposes.

16.5 Refunds & Rescheduling
Refunds for prepaid Reading services are issued at the Provider’s discretion. If you need to reschedule, please provide at least 24 hours’ notice. No‑show clients may forfeit payment.

16.6 Professional Boundaries
Readings do not replace medical, psychological, or therapeutic care. You are encouraged to seek appropriate professionals for clinical concerns.

16.7 Age Restriction
Readings are available to individuals aged 18 years or older. Minors must have parental or guardian consent, and any interpretation will be suitable only with responsible adult participation.

By booking and paying for your consultation, you confirm that you have read, understood, and agreed to these Terms & Conditions.